General Terms and Conditions for DPPReady
Status: 25 August 2026
1. Provider and Scope
DPPReady is provided by Bobby Zuber, Calle Vista Valle 34, Villa 4, 38768 El Paso – Santa Cruz de Tenerife, Spain, email: support@DPPReady.de – hereinafter referred to as the “Provider”.
These General Terms and Conditions apply to the use of the DPPReady platform offered at dppready.de, including free accounts, paid plans, additional storage, API access and related services.
The service is intended exclusively for entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. Consumers may not conclude paid contracts for DPPReady. By entering into a contract, the customer confirms that they are acting in the course of their commercial or self-employed professional activity.
Any deviating terms and conditions of the customer shall only apply if the Provider has expressly agreed to their applicability in text form. Individual agreements shall take precedence over these General Terms and Conditions.
2. Subject Matter of the Service
DPPReady is web-based software for the structured management, review, versioning and publication of digital product passports. Depending on the selected plan, the platform may provide, in particular, organisation and user management, roles and permissions, product data models, documents, imports and exports, QR, DataMatrix and NFC references, API and webhook functions, rule profiles, public product passports, storage space and billing functions.
The specific scope of functions, usage limits, storage capacity and price are determined by the service description displayed when the contract is concluded and by the selected plan. Functions that are free of charge or marked as test, beta or preview versions may have a limited scope.
DPPReady provides technical support and structuring services. The platform does not provide legal advice, does not perform official certification and does not guarantee either the regulatory applicability of a rule profile or the substantive compliance of a product or product passport.
3. Registration and Conclusion of the Contract
A user account is required to use the service. The customer must provide accurate, complete and up-to-date information and use an email address at which they can be reached for business purposes. Registration for a free account is accepted upon successful email confirmation and account activation. A paid contract is concluded when the customer places a binding order for a plan during checkout and the booking is confirmed by DPPReady or the payment service provider.
The person acting on behalf of the customer represents that they are authorised to register and enter into the contract on behalf of the specified organisation. There is no entitlement to registration or activation. The Provider may reject registrations for objective reasons, particularly in the event of security, sanctions, misuse or capacity risks.
The customer must keep access credentials confidential, ensure appropriate permissions for their users and notify DPPReady immediately of any suspected unauthorised access. Actions performed by properly authenticated users shall be attributed to the respective customer organisation unless the Provider is responsible for the misuse.
4. Customer Obligations
The customer is required, in particular,
- to process and publish only lawful and professionally reviewed content,
- to possess the necessary rights, consents and legal bases for product data, personal data, images, trademarks and documents,
- not to upload malware, unlawful content or data that infringes third-party rights,
- to independently verify applicable statutory product, labelling, information, retention and reporting obligations,
- to comply with the usage, storage and API limits of the selected plan,
- to maintain appropriate independent backups of particularly important source data and exports, and
- not to exploit identifiable security vulnerabilities or malfunctions, but to report them confidentially.
The customer is responsible for selecting rule profiles, the professional accuracy and completeness of their information and the approval and publication of a product passport. Technical completeness scores do not constitute a legal approval decision.
5. Public Product Passports and Customer Content
Within the functions of the platform, the customer decides which product passports, releases, images and documents are made publicly available. Published content may be accessible worldwide, linked via data carriers, indexed by search engines and stored by third parties. Before each publication, the customer must verify whether confidentiality interests, data protection requirements, copyright, trademark, product or competition law prevent publication.
For the duration of the contract, the customer grants the Provider the non-exclusive rights required geographically to store, technically reproduce, convert and back up customer content and – where approved by the customer – make it publicly accessible, insofar as this is necessary to provide the service. All other rights to customer content remain with the customer or the respective rights holder.
The Provider may temporarily block content that is obviously unlawful or poses a security risk. Where possible, the customer will be informed beforehand or immediately afterwards and given an opportunity to comment, unless legal or security-related reasons prevent this.
6. Prices, Billing and Payment
The prices, billing intervals and plan features displayed when the order is placed shall apply. For business customers, prices are exclusive of any legally applicable taxes unless expressly stated to include them. The customer is responsible for providing accurate billing, company and VAT information.
Paid plans and additional storage are billed in advance on a monthly or annual basis, depending on the option selected. Payments are processed through Stripe. The customer authorises recurring charges to the selected payment method for the respective contract period. Invoices and payment receipts may be provided through Stripe or the billing section.
In the event of late payment or a failed payment, the Provider may, after reasonable notice, restrict or suspend paid functions. The obligation to pay for services already provided and any further statutory rights remain unaffected.
7. Term, Plan Changes and Termination
Free contracts are concluded for an indefinite period and may be terminated by either party in text form with 14 days’ notice, unless there is good cause justifying immediate termination.
Paid contracts run for the selected monthly or annual billing interval. They renew automatically for a further identical interval unless terminated before the end of the current period via the Stripe customer portal or another termination method offered by DPPReady. Termination takes effect at the end of the contract period already paid for. Any deviating provisions displayed during checkout or in the customer portal that are more favourable to the customer shall take precedence.
Plan changes and prorated adjustments are governed by the billing information displayed before confirmation. Additional storage may be booked and cancelled independently of the DPP plan. The right to extraordinary termination for good cause remains unaffected.
8. Availability, Maintenance and Changes
The Provider operates DPPReady with the level of care customary in the industry. Continuous or error-free availability is not guaranteed unless a specific service level has been expressly agreed. Temporary restrictions may arise, in particular, from maintenance, security updates, disruptions affecting internet, hosting, email or payment providers, or events outside the Provider’s reasonable control.
Where possible, scheduled maintenance will be carried out in a way that minimises disruption to use. The Provider may modify functions where this is necessary for security, legal, compatibility or further-development reasons and is reasonable for the customer taking their interests into account. Material paid features will not be withdrawn to the customer’s detriment during a paid period without appropriate compensation.
9. Data Protection and Data Processing
The Provider processes personal data in accordance with the Privacy Policy. Where the Provider processes personal data for which the customer is the controller exclusively on the customer’s behalf, the parties shall conclude a data processing agreement pursuant to Art. 28 GDPR before such processing begins. The customer remains responsible for instructions, legal bases, information obligations, data subject rights and the lawfulness of the data entered.
The Provider may use carefully selected subprocessors. The information and objection options required in this regard are governed by the data processing agreement.
10. Data Backup, Export and End of Contract
DPPReady performs operational backups in accordance with the backup policy documented at the relevant time. These backups do not replace the customer’s obligation to retain particularly important source data and regularly required evidence independently. The customer should use the available export functions before the end of the contract.
After the contract ends, access may be restricted. Contract data will be deleted or anonymised in accordance with the periods described in the Privacy Policy, unless statutory retention obligations, legitimate evidentiary interests or specific characteristics of already published product passport releases prevent this. There is no entitlement to permanent retention of data that is no longer covered by the contract.
11. Rights to DPPReady
All rights to the DPPReady software, user interface, documentation, trademarks, proprietary texts, data models and other Provider content remain with the Provider or the respective licensors. For the duration of the contract, the customer receives a non-exclusive, non-transferable right to use the platform within the agreed scope for their own business purposes.
In particular, it is prohibited to circumvent technical restrictions, perform unauthorised automated extraction, carry out reverse engineering beyond mandatory statutory permissions, resell access or use the platform to develop a directly competing service by systematically reproducing substantial platform content.
12. Warranty and Liability
Statutory warranty rights apply subject to the following provisions. The customer must report reproducible defects without undue delay, provide the information required for examination and cooperate in reasonable troubleshooting.
The Provider shall be liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, under mandatory product liability law and to the extent of expressly assumed guarantees. In the event of a slightly negligent breach of a material contractual obligation, liability shall be limited to the typical damage foreseeable at the time the contract was concluded. Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the customer may regularly rely. Otherwise, liability for slight negligence is excluded to the extent permitted by law.
The Provider shall not be liable for the professional or legal accuracy of customer content, the selection of regulatory requirements, customer decisions based on technical completeness scores or legal infringements arising from data published by the customer, unless the Provider is responsible for them. Mandatory statutory claims remain unaffected.
13. Indemnification
The customer shall indemnify the Provider against justified third-party claims arising from unlawful customer content, missing usage rights or a breach of these General Terms and Conditions for which the customer is responsible. This includes reasonable legal defence costs. Indemnification requires the Provider to inform the customer without undue delay, not to make acknowledgements without the customer’s consent and to allow the customer reasonable participation in the defence. This shall not apply to the extent that the Provider itself is responsible for the claim.
14. Confidentiality
Both parties shall treat non-public business, technical and organisational information of the other party as confidential and use it solely for the performance of the contract. This does not apply to information that can be proven to be publicly known, lawfully obtained from third parties, independently developed or required to be disclosed by law or official order.
15. Amendments to these General Terms and Conditions
Amendments to these General Terms and Conditions will be communicated to the customer in text form with reasonable advance notice. For ongoing paid contract periods, changes that are disadvantageous to the customer shall generally apply only from the next renewal, unless mandatory legal or security-related reasons require an earlier adjustment. Silence shall only be deemed consent where legally permissible, the customer has been expressly informed of the significance of their silence and of their rights to object and terminate, and a reasonable period has been granted.
16. Final Provisions
German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods, insofar as this choice of law is permissible and does not conflict with mandatory law. The exclusive place of jurisdiction for disputes with merchants, legal entities under public law or special funds under public law shall be – insofar as validly agreed – the Provider’s place of business in Santa Cruz de Tenerife, Spain.
Should any provision of these General Terms and Conditions be or become wholly or partially invalid, the remaining provisions shall remain effective. The invalid provision shall be replaced by the applicable statutory provision. Amendments and additions to the contract require at least text form unless stricter form is required by law. Individual agreements remain unaffected.